753 lines
19 KiB
JavaScript
753 lines
19 KiB
JavaScript
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const dayjs = require("dayjs");
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const points = require("./points");
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const common = require("../../common");
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const api = require("../../api");
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let db = null;
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exports.main = async (event, DB) => {
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db = DB;
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switch (event.type) {
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case "addServiceRecord":
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return await this.addServiceRecord(event);
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case "updateServiceRecord":
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return await this.updateServiceRecord(event);
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case "getServiceRecord":
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return await this.getServiceRecord(event);
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case "getCustomerServiceRecord":
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return await this.getCustomerServiceRecord(event);
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case "removeServiceRecord":
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return await this.removeServiceRecord(event);
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case "getServiceRecordCountToday":
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return await this.getServiceRecordCountToday(event);
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case "getTodayServiceCustomerCount":
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return await this.getTodayServiceCustomerCount(event);
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case "getLastServiceTime":
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return await this.getLastServiceTime(event);
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case "getCustomerDayServiceCount":
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return await this.getCustomerDayServiceCount(event);
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case "updateCustomerDayServiceCount":
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return await this.updateCustomerDayServiceCount(event);
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case "getCorpServiceRecordCount":
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return await getCorpServiceRecordCount(event);
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case "customerTransferRecord":
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return await customerTransferRecord(event);
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case "getCorpServicePointsList":
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case "getServicePointsStatistics":
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return await points.main(event, db);
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case "getServiceRecordCount":
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return getServiceRecordCount(event);
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}
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};
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/**
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* 获取公司服务记录数量
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* @param {*} item
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* @returns
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*/
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async function getCorpServiceRecordCount(item) {
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const { corpId } = item;
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const startOfTodayTimestamp = dayjs().startOf("day").valueOf();
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const endOfTodayTimestamp = dayjs().endOf("day").valueOf();
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// 获取总的服务记录
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const total = await db
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.collection("service-record")
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.find({
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corpId,
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eventType: { $ne: "serviceRate" },
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})
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.count();
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// 获取今日服务记录
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const todayCount = await db
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.collection("service-record")
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.find({
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corpId,
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eventType: { $ne: "serviceRate" },
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createTime: { $gte: startOfTodayTimestamp, $lte: endOfTodayTimestamp },
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})
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.count();
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return {
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success: true,
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message: "获取成功",
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total,
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todayCount,
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};
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}
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exports.addServiceRecord = async (item, type = "") => {
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const {
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taskContent,
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corpId,
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executorUserId,
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customerId,
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creatorUserId,
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executeTeamId,
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eventType,
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customerName,
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pannedEventSendFile = "",
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executionTime = "",
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externalUserId,
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pannedEventName,
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planId = "",
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result,
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serviceRate,
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transferToTeamIds,
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adminRemoveTeams,
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addMethod,
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} = item;
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let params = {
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_id: common.generateRandomString(24),
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executeTeamId,
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creatorUserId,
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corpId,
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customerName,
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executorUserId,
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customerId,
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eventType,
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createTime: new Date().getTime(),
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taskContent,
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pannedEventSendFile,
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executionTime,
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pannedEventName,
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result,
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customerUserId: externalUserId,
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transferToTeamIds,
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adminRemoveTeams,
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addMethod,
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serviceRate,
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};
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if (type === "ToDoEvent") {
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let title =
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eventType === "followUp"
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? "已完成就诊"
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: pannedEventName
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? pannedEventName
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: "";
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if (planId) title = taskContent;
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params["taskContent"] = ` ${title ? "【" + title + "】" : ""}${result ? `处理结果: ${result}` : ""
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}`;
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params["executionTime"] = new Date().getTime();
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}
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try {
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const { points, pointTaskId } = await getServicePoint({
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corpId,
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executorUserId,
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eventType,
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serviceRate,
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});
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if (points) params["points"] = points;
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if (pointTaskId) params["pointTaskId"] = pointTaskId;
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const addTask = db.collection("service-record").insertOne(params);
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const countTask = exports.addServiceDayCount({
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corpId,
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teamId: executeTeamId,
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userId: executorUserId,
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customerId,
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customerName,
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executionTime,
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});
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const updateTask = updateServiceDate({
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id: customerId,
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serviceTime: params.executionTime,
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corpId,
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});
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let array =
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eventType === "serviceRate"
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? [addTask]
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: [addTask, countTask, updateTask];
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await Promise.all(array);
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return {
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success: true,
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message: "新增成功",
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};
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} catch (error) {
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return {
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success: false,
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message: error.message || "新增失败",
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};
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}
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};
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// 获取积分情况
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async function getServicePoint({
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corpId,
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executorUserId,
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eventType,
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serviceRate,
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}) {
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if (!executorUserId || !eventType || !corpId) return false;
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let query = { corpId, serviceType: eventType, taskStatus: "enable" };
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if (serviceRate) {
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query["serviceRate"] = serviceRate;
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}
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let list = await db.collection("points-task").find(query).toArray();
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if (!list || list.length === 0) return false;
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const {
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taskTriggerTotal = 0,
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userTriggerlimitTotal = 0,
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userTriggerTodayLimitCount = 0,
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_id: pointTaskId,
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points,
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} = list[0];
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if (typeof points !== "number" || points === 0) return false;
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let queryServiceRecord = {
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corpId,
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eventType,
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points: { $exists: true },
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pointTaskId,
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};
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if (serviceRate) queryServiceRecord["serviceRate"] = serviceRate;
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if (userTriggerlimitTotal > 0) {
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const count = await db
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.collection("service-record")
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.find({ ...queryServiceRecord, executorUserId })
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.count();
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if (count >= userTriggerlimitTotal) return false;
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}
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if (userTriggerTodayLimitCount > 0) {
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const count = await db
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.collection("service-record")
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.find({
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...queryServiceRecord,
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createTime: {
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$gte: dayjs().startOf("day").valueOf(),
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$lte: dayjs().endOf("day").valueOf(),
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},
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executorUserId,
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})
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.count();
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if (count >= userTriggerTodayLimitCount) return false;
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}
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if (taskTriggerTotal > 0) {
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const count = await db
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.collection("service-record")
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.find(queryServiceRecord)
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.count();
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if (count >= taskTriggerTotal) return false;
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}
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return {
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points,
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pointTaskId,
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serviceRate,
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};
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}
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// 更新服务时间
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async function updateServiceDate({ id, serviceTime, corpId }) {
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if (id && serviceTime && corpId && dayjs(serviceTime).isValid()) {
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const res = await api.getMemberApi({
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type: "updateCustomerTimeField",
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_id: id,
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corpId,
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field: "serviceTime",
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time: dayjs(serviceTime).valueOf(),
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});
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return res;
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}
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}
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// 新增服务记录, 已完成的待办放在服务记录中
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exports.updateServiceRecord = async (item) => {
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const { id, params } = item;
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params["updateTime"] = new Date().getTime();
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try {
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await db
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.collection("service-record")
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.updateOne({ _id: id }, { $set: params });
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return {
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success: true,
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message: "更新成功",
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};
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} catch (error) {
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return {
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success: false,
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message: "更新失败",
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};
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}
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};
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exports.getServiceRecordCountToday = async (item) => {
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const { corpId, userId, teamId, customerId } = item;
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const startOfTodayTimestamp = dayjs().startOf("day").valueOf();
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const endOfTodayTimestamp = dayjs().endOf("day").valueOf();
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try {
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const query = {
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corpId,
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executorUserId: userId,
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createTime: { $gte: startOfTodayTimestamp, $lte: endOfTodayTimestamp },
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eventType: { $ne: "serviceRate" },
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};
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if (teamId) query.executeTeamId = teamId;
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if (customerId) query.customerId = customerId;
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const count = await db.collection("service-record").find(query).count();
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return {
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success: true,
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message: "获取成功",
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data: count,
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};
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} catch (error) {
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return {
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success: false,
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message: "获取失败",
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};
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}
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};
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async function getTeamList(executorUserId, corpId) {
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const result = await api.getCorpApi({
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type: "getTeamBymember",
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corpUserId: executorUserId,
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corpId,
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});
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if (result && Array.isArray(result.data) && result.data.length > 0)
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return result.data.map((item) => item.teamId);
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else return [];
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}
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// 获取服务记录
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exports.getServiceRecord = async (item) => {
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console.log("item", item);
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let { pageSize, params, page, queryType, teamId } = item;
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const { executorUserId, executionTime, corpId, createTime, eventType } = params;
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// 处理 executionTime 参数
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if (typeof executionTime === "string" && executionTime) {
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const startTime = new Date(executionTime).setHours(0, 0, 0, 0);
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const lastTime = new Date(executionTime).setHours(23, 59, 59, 999);
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params["executionTime"] = { $gte: startTime, $lte: lastTime };
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} else if (Array.isArray(executionTime) && executionTime.length) {
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const [start, end] = executionTime.filter((i) => i && dayjs(i).isValid());
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const arr = [];
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if (start) {
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arr.push({ $gte: dayjs(start).startOf("day").valueOf() });
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}
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if (end) {
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arr.push({ $lte: dayjs(end).endOf("day").valueOf() });
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}
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arr.length && (params["executionTime"] = { $and: arr });
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}
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// 处理 createTime 参数
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if (Array.isArray(createTime) && createTime.length) {
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const startDate = createTime[0];
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const endDate = createTime[1] || startDate;
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const startTime = dayjs(startDate).startOf("day").valueOf();
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const lastTime = dayjs(endDate).endOf("day").valueOf();
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params["createTime"] = { $gte: startTime, $lte: lastTime };
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}
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// 处理 queryType 参数
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if (queryType === "team") {
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if (!teamId) {
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const teamIds = await getTeamList(executorUserId, corpId);
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if (teamIds.length > 0) params["executeTeamId"] = { $in: teamIds };
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}
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delete params.executorUserId;
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}
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if (teamId) params["executeTeamId"] = teamId;
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params["eventType"] = eventType ? eventType : { $ne: "serviceRate" };
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console.log("params", params);
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// 获取总数
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const total = await db.collection("service-record").find(params).count();
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const pages = Math.ceil(total / pageSize);
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try {
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// 获取数据
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const data = await db
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.collection("service-record")
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.aggregate([
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{ $match: params },
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{ $sort: { executionTime: -1 } },
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{ $skip: (page - 1) * pageSize },
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{ $limit: pageSize },
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{
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$lookup: {
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from: "team",
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localField: "executeTeamId",
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foreignField: "teamId",
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as: "team",
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},
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},
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{
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$addFields: {
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teamName: { $arrayElemAt: ["$team.name", 0] },
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},
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},
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{
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$project: {
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team: 0,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
])
|
||
|
|
.toArray();
|
||
|
|
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "获取成功",
|
||
|
|
total: total,
|
||
|
|
pages: pages,
|
||
|
|
size: pageSize,
|
||
|
|
data,
|
||
|
|
};
|
||
|
|
} catch (error) {
|
||
|
|
return {
|
||
|
|
success: false,
|
||
|
|
message: "获取失败",
|
||
|
|
};
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.getLastServiceTime = async (context) => {
|
||
|
|
const { userIds = [], customerId } = context;
|
||
|
|
if (!customerId) return { success: false, message: "客户id不能为空" };
|
||
|
|
|
||
|
|
try {
|
||
|
|
const query = { customerId };
|
||
|
|
if (Array.isArray(userIds) && userIds.length) {
|
||
|
|
query.executorUserId = { $in: userIds };
|
||
|
|
}
|
||
|
|
|
||
|
|
const res = await db
|
||
|
|
.collection("service-record")
|
||
|
|
.aggregate([
|
||
|
|
{ $match: query },
|
||
|
|
{
|
||
|
|
$group: {
|
||
|
|
_id: "$executorUserId",
|
||
|
|
executionTime: { $max: "$executionTime" },
|
||
|
|
},
|
||
|
|
},
|
||
|
|
{
|
||
|
|
$project: {
|
||
|
|
_id: 0,
|
||
|
|
id: "$_id",
|
||
|
|
executionTime: 1,
|
||
|
|
},
|
||
|
|
},
|
||
|
|
])
|
||
|
|
.toArray();
|
||
|
|
|
||
|
|
return { success: true, message: "获取成功", data: res };
|
||
|
|
} catch (e) {
|
||
|
|
return { success: false, message: "获取失败" };
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
// 删除服务记录
|
||
|
|
exports.removeServiceRecord = async (context) => {
|
||
|
|
const { id } = context;
|
||
|
|
try {
|
||
|
|
await db.collection("service-record").deleteOne({ _id: id });
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "删除成功",
|
||
|
|
};
|
||
|
|
} catch (error) {
|
||
|
|
return {
|
||
|
|
success: false,
|
||
|
|
message: "删除失败",
|
||
|
|
};
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.getTodayServiceCustomerCount = async (item) => {
|
||
|
|
const {
|
||
|
|
corpId,
|
||
|
|
userId: executorUserId,
|
||
|
|
teamId: executeTeamId,
|
||
|
|
customerId,
|
||
|
|
} = item;
|
||
|
|
if (!corpId || !executorUserId || !executeTeamId || !customerId)
|
||
|
|
return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
try {
|
||
|
|
const query = {
|
||
|
|
corpId,
|
||
|
|
customerId,
|
||
|
|
executeTeamId,
|
||
|
|
executorUserId,
|
||
|
|
executionTime: {
|
||
|
|
$gte: dayjs().startOf("day").valueOf(),
|
||
|
|
$lt: dayjs().endOf("day").valueOf(),
|
||
|
|
},
|
||
|
|
eventType: { $ne: "serviceRate" },
|
||
|
|
};
|
||
|
|
|
||
|
|
const count = await db.collection("service-record").find(query).count();
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "获取成功",
|
||
|
|
data: count,
|
||
|
|
};
|
||
|
|
} catch (error) {
|
||
|
|
return {
|
||
|
|
success: false,
|
||
|
|
message: error.message || "获取失败",
|
||
|
|
};
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.getCustomerServiceRecord = async (context) => {
|
||
|
|
const {
|
||
|
|
corpId,
|
||
|
|
userId: executorUserId,
|
||
|
|
teamId: executeTeamId,
|
||
|
|
customerId,
|
||
|
|
executionTime,
|
||
|
|
} = context;
|
||
|
|
if (
|
||
|
|
!corpId ||
|
||
|
|
!executorUserId ||
|
||
|
|
!executeTeamId ||
|
||
|
|
!customerId ||
|
||
|
|
!executionTime ||
|
||
|
|
!dayjs(executionTime).isValid()
|
||
|
|
)
|
||
|
|
return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
try {
|
||
|
|
const query = {
|
||
|
|
corpId,
|
||
|
|
customerId,
|
||
|
|
executeTeamId,
|
||
|
|
executorUserId,
|
||
|
|
executionTime: {
|
||
|
|
$gte: dayjs(executionTime).startOf("day").valueOf(),
|
||
|
|
$lt: dayjs(executionTime).endOf("day").valueOf(),
|
||
|
|
},
|
||
|
|
eventType: { $ne: "serviceRate" },
|
||
|
|
};
|
||
|
|
|
||
|
|
const data = await db.collection("service-record").find(query).toArray();
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "获取成功",
|
||
|
|
data: data,
|
||
|
|
};
|
||
|
|
} catch (error) {
|
||
|
|
return {
|
||
|
|
success: false,
|
||
|
|
message: "获取失败",
|
||
|
|
};
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.addServiceDayCount = async (context) => {
|
||
|
|
const { corpId, teamId, userId, customerId, customerName, executionTime } =
|
||
|
|
context;
|
||
|
|
if (
|
||
|
|
!corpId ||
|
||
|
|
!teamId ||
|
||
|
|
!userId ||
|
||
|
|
!customerId ||
|
||
|
|
!customerName ||
|
||
|
|
!executionTime ||
|
||
|
|
!dayjs(executionTime).isValid()
|
||
|
|
)
|
||
|
|
return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
try {
|
||
|
|
const date = dayjs(executionTime).startOf("day");
|
||
|
|
const query = { corpId, userId, teamId, customerId, date: date.valueOf() };
|
||
|
|
|
||
|
|
const record = await db.collection("service_day_count").findOne(query);
|
||
|
|
if (record) {
|
||
|
|
await db
|
||
|
|
.collection("service_day_count")
|
||
|
|
.updateOne({ _id: record._id }, { $inc: { count: 1 } });
|
||
|
|
} else {
|
||
|
|
await db.collection("service_day_count").insertOne({
|
||
|
|
_id: common.generateRandomString(24),
|
||
|
|
corpId,
|
||
|
|
userId,
|
||
|
|
teamId,
|
||
|
|
customerId,
|
||
|
|
customerName,
|
||
|
|
createTime: Date.now(),
|
||
|
|
date: date.valueOf(),
|
||
|
|
dateStr: date.format("YYYY-MM-DD"),
|
||
|
|
rateExpireTime: date.add(1, "day").valueOf(),
|
||
|
|
rateStatus: "init",
|
||
|
|
count: 1,
|
||
|
|
});
|
||
|
|
}
|
||
|
|
|
||
|
|
return { success: true, message: "更新成功" };
|
||
|
|
} catch (e) {
|
||
|
|
return { success: false, message: e.message || "获取失败" };
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.getCustomerDayServiceCount = async (context) => {
|
||
|
|
let {
|
||
|
|
corpId,
|
||
|
|
teamId,
|
||
|
|
userId,
|
||
|
|
date,
|
||
|
|
rateStatus,
|
||
|
|
page = 1,
|
||
|
|
pageSize = 10,
|
||
|
|
customerName,
|
||
|
|
} = context;
|
||
|
|
if (!corpId || !teamId || !userId)
|
||
|
|
return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
try {
|
||
|
|
const query = { corpId, userId, teamId };
|
||
|
|
if (date && dayjs(date).isValid())
|
||
|
|
query.date = dayjs(date).startOf("day").valueOf();
|
||
|
|
if (typeof customerName === "string" && customerName.trim())
|
||
|
|
query.customerName = { $regex: customerName.trim() };
|
||
|
|
if (rateStatus === "rated") query.rateStatus = "rated";
|
||
|
|
else if (rateStatus === "init") {
|
||
|
|
query.rateStatus = "init";
|
||
|
|
query.rateExpireTime = { $gte: Date.now() };
|
||
|
|
} else if (rateStatus === "expired") {
|
||
|
|
query.rateStatus = "init";
|
||
|
|
query.rateExpireTime = { $lt: Date.now() };
|
||
|
|
}
|
||
|
|
|
||
|
|
const list = await db
|
||
|
|
.collection("service_day_count")
|
||
|
|
.find(query)
|
||
|
|
.skip((page - 1) * pageSize)
|
||
|
|
.limit(pageSize)
|
||
|
|
.toArray();
|
||
|
|
|
||
|
|
const total = await db.collection("service_day_count").find(query).count();
|
||
|
|
|
||
|
|
const customerIds = list.map((i) => i.customerId);
|
||
|
|
const minTime = Math.min(
|
||
|
|
...list.map((i) => i.date).filter((i) => typeof i === "number")
|
||
|
|
);
|
||
|
|
const maxTime = Math.max(
|
||
|
|
...list.map((i) => i.rateExpireTime).filter((i) => typeof i === "number")
|
||
|
|
);
|
||
|
|
|
||
|
|
let rateList = [];
|
||
|
|
if (customerIds.length) {
|
||
|
|
const result = await api.getKnowledgeBaseApi({
|
||
|
|
type: "getMemberRateRecord",
|
||
|
|
corpId,
|
||
|
|
customerIds,
|
||
|
|
userId,
|
||
|
|
teamId,
|
||
|
|
minTime,
|
||
|
|
maxTime,
|
||
|
|
});
|
||
|
|
rateList = Array.isArray(result.rateList) ? result.rateList : [];
|
||
|
|
}
|
||
|
|
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "获取成功",
|
||
|
|
list,
|
||
|
|
total,
|
||
|
|
pages: Math.ceil(total / pageSize),
|
||
|
|
rateList,
|
||
|
|
};
|
||
|
|
} catch (e) {
|
||
|
|
return { success: false, message: e.message || "获取失败" };
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
exports.updateCustomerDayServiceCount = async (context) => {
|
||
|
|
let { corpId, teamId, userId, dateStr, customerId } = context;
|
||
|
|
try {
|
||
|
|
if (!corpId || !teamId || !userId || !dateStr || !customerId)
|
||
|
|
return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
await db
|
||
|
|
.collection("service_day_count")
|
||
|
|
.updateOne(
|
||
|
|
{ corpId, teamId, userId, dateStr, customerId },
|
||
|
|
{ $set: { rateStatus: "rated" } }
|
||
|
|
);
|
||
|
|
|
||
|
|
await addServiceRateRecord(context);
|
||
|
|
return { success: true, message: "更新成功" };
|
||
|
|
} catch (e) {
|
||
|
|
return { success: false, message: e.message || "更新失败" };
|
||
|
|
}
|
||
|
|
};
|
||
|
|
|
||
|
|
async function addServiceRateRecord(context) {
|
||
|
|
const {
|
||
|
|
corpId,
|
||
|
|
teamId,
|
||
|
|
userId,
|
||
|
|
customerId,
|
||
|
|
rate,
|
||
|
|
externalUserId,
|
||
|
|
customerName,
|
||
|
|
} = context;
|
||
|
|
const query = {
|
||
|
|
_id: common.generateRandomString(24),
|
||
|
|
taskContent: "服务评价",
|
||
|
|
corpId,
|
||
|
|
executorUserId: userId,
|
||
|
|
customerId: customerId,
|
||
|
|
executeTeamId: teamId,
|
||
|
|
eventType: "serviceRate",
|
||
|
|
customerName,
|
||
|
|
executionTime: new Date().getTime(),
|
||
|
|
externalUserId,
|
||
|
|
serviceRate: rate,
|
||
|
|
result: "完成服务评价",
|
||
|
|
};
|
||
|
|
await exports.addServiceRecord(query);
|
||
|
|
}
|
||
|
|
|
||
|
|
async function customerTransferRecord(params) {
|
||
|
|
const { corpId, customerId } = params;
|
||
|
|
if (!corpId || !customerId) return { success: false, message: "参数错误" };
|
||
|
|
|
||
|
|
const data = await db
|
||
|
|
.collection("service-record")
|
||
|
|
.find({
|
||
|
|
corpId,
|
||
|
|
customerId,
|
||
|
|
eventType: {
|
||
|
|
$in: [
|
||
|
|
"remindFiling",
|
||
|
|
"transferToSameTeam",
|
||
|
|
"transferToOtherTeam",
|
||
|
|
"transferToCustomerPool",
|
||
|
|
"adminAllocateTeams",
|
||
|
|
"adminRemoveTeams",
|
||
|
|
"share",
|
||
|
|
],
|
||
|
|
},
|
||
|
|
})
|
||
|
|
.sort({ createTime: -1 })
|
||
|
|
.toArray();
|
||
|
|
|
||
|
|
return {
|
||
|
|
success: true,
|
||
|
|
message: "获取成功",
|
||
|
|
list: data,
|
||
|
|
};
|
||
|
|
}
|